SOCIAL EMPATHY CENTER
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 Frequently Asked Questions
​About Empathy

What is Empathy?

Overall, empathy is a set of complex physiological, cognitive, and psychological processes that we develop to connect us with others.
What is the difference between "interpersonal empathy"and "social empathy"? 
Interpersonal empathy is the ability to understand what another person is feeling and thinking. Social empathy is the ability to understand people from different groups by perceiving or experiencing their life histories and situations. It is “walking in the shoes of others” with insight into the groups of which they are members.
What are the skills behind empathy?
Cognitive neuroscience, through sophisticated brain imagery, has identified separate activities that occur across our brains while people engage in empathy. Our research team pulled all these actions together to identify the full scope of empathy, which includes interpersonal and social
empathy. The full array of empathy includes seven abilities (with the neuroscience reference in parentheses):
  • Recognition of our physical reactions (affective response)
  • Personal boundaries (self-other awareness)
  • Steady emotions (emotion regulation)
  • Imagining life for others (affective mentalizing)
  • Walking in the shoes of others (perspective-taking)
  • Taking in surroundings (contextual understanding)
  • Understanding group differences (macro self-other awareness/perspective-taking)
Why is empathy so difficult?
Empathy is a combination of many different skills, some we may be born with, but others we must be taught and learn how to use. Other emotions can block empathy, such as fear and stress. We are more inclined to experience empathy for people who are like us, and less likely for those who we see as different, typically because we fear strangers and the unknown.
Is empathy the same as compassion?
No. Compassion involves feeling for someone but not stepping into their shoes. It is often feeling sad or bad for the condition of the other person. Although empathy may lead to feelings of compassion, those are separate and different emotions.
Doesn't empathy overload us with emotions, which are not always rational?
Empathy is neutral. However, what you do with your empathic insights can be rational or irrational. You can decide to react in a positive way that shows you understand the other person. If we engage in empathy with emotion regulation, that is with steady emotions while understanding that we do not own those emotions because they belong to the other person, then we can make good decisions based on empathic insight.
Is it true that people in power have lower levels of empathy?
Yes, research has found that brain activity for empathy is lower for people who are more powerful or think they are more powerful.
Why do people in power have less empathy?
Those at the top do not need to pay attention to those without power, they feel free to do as they please. Those at the bottom live by the decisions of those at the top, so they need to understand the behaviors of those with power over them.
Does that mean those who are less powerful or marginalized have more empathy?
Yes. Research shows that those who are less powerful or belong to marginalized groups need to learn about their own group as well as learn about those who have power over them or who dominate aspects of their lives. They need to understand those in charge so they can respond in ways that ensure their survival. They also need to understand their own group so they can interact with others. In a sense, they must be “multi-cultural” to survive, and that ability to “code-change” builds their empathic abilities.
How do we build empathy?
By becoming socially empathic we can grow our understanding of others, both as individuals and as members of diverse groups. Social empathy expands the interpersonal skills of understanding the lived experiences of another person by asking us to learn about the context of people’s lives. Through social empathy we recognize the diverse experiences, conditions, and histories of other people’s groups, and imagine what life has been like for those who are different from ourselves. While doing all this, we must not impose our beliefs of what we would do in their place, but rather what it would be like to be that other person and other group.
How can I become more socially empathic?
Gain experience about others – read books, watch movies, visit museums, travel, meet people who are different. Learn about other people’s cultures, about their life experiences. How are we different and how we are the same? Think about context – what do different surroundings contribute to people’s behaviors? Get in touch with your fear of others. Is that fear well-founded or based on the unknown and a lack of personal exposure and experience with others? Facing our fear of others who are different from us can go a long way towards building social empathy. Social empathy does not require us to accept or approve of all different behaviors, but it does require us to learn about and understand those differences. If we can remain open to and learn from new experiences, new people, new cultures, new ideas, we will grow empathically.

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  • Home
  • About
    • What is Social Empathy?
    • What We Do
    • Who We Are
  • Learn More
    • Social Empathy Components
    • FAQs about Empathy
    • Research References
  • Resources
    • Assessing Empathy
    • Social Empathy: The Art of Understanding Others
  • Blog
  • Contact